System Settings

Changing APN Settings On Android Phones

  • The settings known as Access Point Name (APN) are required to establish data connections through your phone. While most devices do not need to be manually configured with APN settings, if you are experiencing data issues, it’s important to check whether your APN is properly set up. You can do this by following the steps provided below.

    1. Check that your phone is unlocked. If not, contact your previous wireless provider.
    2. Check that your device is compatible with our network; you can check using our phone compatibility tool here.

    Next, check your APN settings:

    1) Open your settings, then tap:

    • Access Point Names
    • New APN Settings

    2) Ensure the following fields match:

    3) If you needed to make a change, hit save, reboot, and you’re good to go! Make sure to enable data in your phone settings.

    Need Some Extra Help?

    If the settings fields on your device differ from those listed above, or if you require more detailed instructions on how to configure the APN settings for
    your particular phone model, you can visit

    Please follow these steps:

    1. Select Public Mobile
    2. Select your phone model
    3. Follow the instructions for your device to set up the APN settings.


    If you find that you are unable to update your APN settings, you can click here to start a conversation with our virtual assistant, SIMon, and submit a ticket
    to our Customer Support Agents for further assistance.